Shipping policy

We ship to the following countries and regions: United States (excluding overseas territories and islands), United Kingdom, Canada, Denmark, Sweden, Finland and Australia. We offer FREE standard shipping on all jewelry orders to these countries, no minimum purchase required.

If you are unsure whether we can ship to your country or region, please feel free to contact us at contact@eondust.com — we’d be happy to explore how we can assist!

Kindly Note: Total Delivery Time = Processing Time + Shipping Time

  • Processing Time: Orders are processed within 1–3 business days.

  • Shipping Time: Standard shipping usually takes 7–15 business days, depending on your location.

    Country  Standard Shipping Time
    United States 7-15 Business Days
    United Kingdom 7-15 Business Days
    Canada 7-15 Business Days
    Australia 7-15 Business Days
    Denmark 7-15 Business Days
    Sweden 7-15 Business Days
    Finland 7-15 Business Days

  • Tracking: A tracking number will be provided once your order has been shipped.

We take great care in packaging your jewelry to ensure it arrives safely and beautifully. ✨

Tax Rates and Charges
Sales Tax: Sales tax is applied to your order in accordance with the tax laws of the state or country to which the order is shipped. The applicable tax rate is determined by the shipping address and current tax laws.

VAT/GST: For customers in regions where Value Added Tax (VAT) or Goods and Services Tax (GST) is applicable, the tax will be calculated and applied to your order total. The rate and applicability vary by country and are based on the order's destination.

Customs and Import Duties: International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the customer's responsibility and are determined by the destination country's customs agency.

FAQ

1. Can I change my shipping address after placing an order?
Please note that your shipping address cannot be revised after the order has been successfully placed. However, before your order ships, we will do our best to help you revise your shipping address. Therefore, please ensure your shipping address is correct. If you have any questions, please feel free to contact us first, and we will be happy to help you solve the matter.

2. How do I track my order?
After your order ships, a tracking number will appear. You can track your order on our website with the tracking number provided. 

Please note: It may take 48 to 72 hours for the tracking information to be updated, and sometimes tracking numbers may change. If you cannot get the tracking information for your order after 3 days, please feel free to contact us for more information.